Replacement and Refund Policy

At 8848 Herbs we make food and personal care products. For safety and hygiene, we do not accept returns or offer refunds simply because a customer has changed their mind, provided the product is supplied as described and is not defective.

Damaged or wrong item

If your order arrives broken, leaking or wrong, we replace it free of charge.

• Contact us within 48 hours of delivery by email at support@8848herbs.com or by WhatsApp from the green button on this page.
• Send clear photos of the product and the parcel, and your order number.
• We check the photos and send a replacement.

Refund Processing

If a refund is approved, we will inform you of the refund amount and expected processing time. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Before dispatch

You can change the address or cancel an order before it is dispatched. Message us as early as you can. Once the courier has the parcel, it can no longer be cancelled.

Questions

Write to us at support@8848herbs.com or visit our Contact page.